Last Updated: August 21, 2026

At Wellice.pk, we are committed to providing our customers with genuine, quality hair-care products and a smooth shopping experience. If you receive a damaged, defective, incorrect, or incomplete order, we are here to help.

Please read the following Return & Refund Policy carefully before placing your order.

1. Return & Exchange Period

Customers can request a return or exchange within 7 days of receiving the order.

To be eligible, the product must:

  • Be unused and unopened.
  • Be in its original packaging.
  • Have the original seal, labels, and packaging intact.
  • Be accompanied by the order/invoice details.
  • Not show signs of use, alteration, leakage, or damage caused by the customer.

2. Products Eligible for Return

A return or exchange may be accepted in the following situations:

  • You received the wrong product.
  • The product was damaged during delivery.
  • The product has a manufacturing defect.
  • The product is missing from your order.
  • The product received is materially different from what you ordered.

For damaged or incorrect orders, customers should contact Wellice.pk as soon as possible after delivery and provide photographs or a video of the received package and product.

3. Products Not Eligible for Return

For hygiene and safety reasons, opened or used hair-care products generally cannot be returned or exchanged.

Returns may not be accepted for:

  • Products that have been opened or used.
  • Products returned without their original packaging.
  • Products damaged due to improper use, storage, or handling.
  • Products damaged after delivery by the customer.
  • Products returned after the applicable return period.
  • Products purchased from sources other than Wellice.pk.

If a product has been opened or used and you believe it has a genuine manufacturing defect, please contact our customer support team so that the matter can be reviewed.

4. Damaged Products

If your parcel arrives damaged, please take clear photographs or a video of:

  1. The outer packaging.
  2. The shipping label.
  3. The product and its packaging.
  4. Any visible leakage, breakage, or damage.

Please contact us within 7 days of receiving the order.

After reviewing the claim, Wellice.pk may offer a replacement, exchange, or refund, depending on the circumstances and product availability.

5. Wrong or Missing Product

If you receive a product different from the one you ordered or an item is missing from your parcel, contact us within 7 days of delivery.

After verification, we may arrange a replacement or provide an appropriate refund for the affected item.

6. Refund Policy

If your refund request is approved, the refund will normally cover the amount paid for the eligible returned product.

Original delivery charges may not be refundable unless the return is due to an error by Wellice.pk, such as:

  • Wrong product sent.
  • Damaged product received.
  • Missing product.
  • Confirmed fulfillment or packing error.

Refunds will be processed after the returned product has been received and inspected, where a return is required.

7. Refund Processing Time

Once your return has been approved and processed, the refund will be initiated through the applicable payment method or another mutually agreed method.

The time required for the amount to appear in the customer’s account may vary depending on the payment method and financial institution.

8. Exchange Policy

Where an exchange is approved, Wellice.pk will provide a replacement product subject to availability.

If the exact product is unavailable, Wellice.pk may offer an alternative solution, such as a refund or another product of comparable value, subject to mutual agreement.

9. Return Shipping

If the return is required because Wellice.pk sent the wrong, damaged, defective, or incomplete product, Wellice.pk may arrange or cover the applicable return shipping cost.

For other return requests, the customer may be responsible for return shipping costs.

Return instructions will be provided by our customer support team after the request has been reviewed.

10. How to Request a Return or Refund

To request a return, exchange, or refund, please contact Wellice.pk with:

  • Your name.
  • Order number.
  • Contact number.
  • Product name.
  • Reason for the return.
  • Clear photographs or video of the product/package, where applicable.

Our team will review your request and provide further instructions.

11. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order.

Cancellation requests can only be accepted if the order has not already been dispatched.

Once an order has been shipped, it may no longer be possible to cancel it, and the customer may need to follow the applicable return procedure.

12. Final Review

All return and refund requests are subject to verification and inspection. Wellice.pk reserves the right to reject a return or refund request where the product does not meet the eligibility conditions stated in this policy.

Nothing in this policy is intended to limit any rights or remedies available to consumers under applicable Pakistani law.

13. Contact Us

If you have any questions about our Return & Refund Policy or need assistance with an order, please contact our customer support team through the contact details provided on Wellice.pk.

Wellice.pk
Official Website: https://wellice.pk/

We appreciate your trust in Wellice and are committed to providing quality products and reliable customer service.